Job Information
WTW Communication Manager (Night Shift) in Taguig, Philippines
The Role
Assist in producing documents for support Executive reporting across IT
Responsible for IT service communications, supporting IT processes and process improvements
Contributes to the design of all relevant process improvements and Change
Responsible for ensuring that teams always follow standard procedures in support of a high-quality communication and collaboration experience
Assist in the development of the communication program for the leadership team providing service delivery status reports
Assist in the development of the communication plan to inform colleagues and other stakeholders of strategic initiatives
Involved in the daily operation of communications to ensure to the adherence of established processes
Manages multiple streams of communications across multiple IT Teams and via multiple communication medias
Operational responsibility of the WTW desktop comms tool and therefore manages updates, releases and basic configuration of that tool.
Plays key role in producing appropriate reporting and metrics to demonstrate service value and needed improvements
Work closely with our global and local communications groups and specialists to ensure success of communications programs, campaigns, printing, delivery and all facets of the programs are delivered as expected
The Requirements
Demonstrable knowledge and understanding of executing communication methodologies in a global organization that change behaviors
Demonstrate knowledge and understanding of excellent communication skills including written, verbal, and listening
Demonstrate ability to execute a global campaign with multiple communication approaches (video, print, electronic, apps, etc.)
Ability to understand and simplify technical instructions so they are understandable and easy to follow
Must have experience working in an environment which utilizes knowledge management and self-service
A heavy focus on customer service, customer experience and usability
Proven excellence in measuring and reporting KPI’s for communications and branding impact
Experience of producing and utilizing graphics / imagery to effectively tell a story
Must have a basic understanding of IT Service fundamentals – basic ITIL knowledge ideal
Actively promotes ideas, proposals, influences strategy, encourage innovation and manages change
Customer Service orientation with a strong bias toward action
Effective and calm under pressure
Ability to influence, network and collaborate with stakeholders
Qualifications:
Qualified degree from an accredited University / College
Business Communication Certificate, CMP, Masters in communication, or equivalent
5+ years of experience
WTW is an Equal Opportunity Employer
WTW
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